Privacy Policy

How We Collect, Use, and Protect Your Personal Information

This Privacy Policy explains how cityframesshop.com (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase through our services or communicate with us (collectively referred to as the “Services”). “You” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you consent to the collection, use, and sharing of your information as outlined here. If you do not agree with this Privacy Policy, please refrain from using the Services.

At Nexoram pulse LLC, we prioritize your privacy and are committed to safeguarding your personal information. We will never sell or share your personal details or credit card information with third parties without your explicit consent.

Any personal information we collect is used exclusively for providing our services and enhancing your experience with our website. We may use your information to process orders, communicate with you, and personalize your experience.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do so, we’ll update the “Last updated” date at the top of this policy and post the revised version on our Site.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide our Services. Below are the types of information we collect and how we use it:

Information We Collect Directly from You

When you use our Services, we collect personal information that you provide directly. This includes:

• Contact Details: Name, address, phone number, and email address.
• Order Information: Details about your order, including billing/shipping addresses, payment information, and order status.
• Account Information: Username, password, and security questions.
• Shopping Preferences: Items you view, add to your cart, or wish list.
• Customer Support: Information you provide when reaching out for assistance.

You may choose not to provide certain information, but this may limit your ability to use specific features or complete transactions.

Information We Collect via Cookies

We also automatically collect data about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies. This can include your IP address, device details, browser type, and browsing activity on the Site. This data helps us understand how users interact with our services to improve the Site’s functionality.

Information from Third Parties

We may receive personal information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

• Payment processors who manage your transactions.
• Companies that support our Site and Services.
• Advertisers or marketing partners who help us reach you with relevant promotions.

Information from third parties is used in accordance with this Privacy Policy. However, we are not responsible for the privacy practices of third parties.

How We Use Your Personal Information

We use the personal information we collect to:

• Provide Services: Process transactions, fulfill orders, create and manage your account, and send you notifications related to purchases and services.
• Marketing and Advertising: Send you promotional communications or show you targeted ads based on your preferences.
• Security and Fraud Prevention: Detect and prevent fraud or other malicious activities.
• Communication: Provide customer support and improve your experience with us.

Cookies and Tracking Technologies

Our Site uses cookies to enhance your experience and gather usage statistics. Cookies help us remember your preferences, perform analytics, and improve functionality. You can manage cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of the Services.

Sharing Your Personal Information

We may share your personal information in certain situations, including:

• With service providers who perform functions on our behalf (payment processing, customer support, data analytics, etc.).
• With marketing partners who may use your data for targeted ads or promotions.
• When we have your consent, such as when you choose to share information with third-party platforms (e.g., shipping or social media).
• In connection with business transactions (e.g., mergers or bankruptcy), or to comply with legal obligations, enforce terms of service, or protect the rights of users.

We do not use or disclose sensitive personal data to infer characteristics about you.

User-Generated Content

If you post reviews or other content on our Site, be aware that this content is public and may be viewed by anyone. We cannot control how others use or interact with the information you share.

Third-Party Links

Our Site may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before interacting with these sites.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16 years of age. If we discover that we have collected personal information from a child, we will take steps to delete it.

Security and Data Retention

While we implement security measures to protect your information, no system is completely secure. We recommend that you avoid sharing sensitive information over unsecured channels.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request details about the personal information we hold.
• Delete: Request that we delete your personal information.
• Correct: Request corrections to any inaccuracies.
• Portability: Request a copy of your personal data in a usable format for transfer.
• Restriction: Ask us to limit how we process your data.
• Withdraw Consent: If consent is required, you can withdraw it at any time.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we handle your personal data, please contact us. If you are unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

If you are outside the U.S., please note that your personal data may be transferred to and processed in the United States. We take appropriate steps to ensure that your information is protected according to relevant laws.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Nexoram pulse LLC
1942 Broadway Ste 314C, Boulder CO 80302, USA
+1 720 994 7811 | support@cityframesshop.com